Support
Around-the-Clock,
Enterprise-Class Support for Clients Large and Small
Delo’s Technical Support engineers know the Delo product line and key related technologies,
providing our clients with:
• Up-to-date service and installation information
• Answers to your software usage and functionality questions
• Information, tools, and fixes to prevent known software problems
• Timely responses and resolutions for all of your software inquiries and issues
A Robust Infrastructure that supports your business
• A Single point of contact ensures support engineers coordinate the efforts of
everyone working on your issue, including support specialists, product developers
and third-party vendors
An Organizational Structure that Ensures Rapid Issue Resolution
• Delo Customer Support deals with all incoming queries, handling or escalating
them as needed.
• We prioritize resources, including software developers, to give maximum attention
to production environment issues, minimizing costly downtime.